Tracking and Delivery

How can I track my order?
Track your order by following the below steps:
Step1: Go to 'Account'
Step2: Click on 'My Orders'
Step3: Then click on 'Track shipment'
You can view the 'Estimated delivery date' through the same steps, to know when it's expected to deliver
your order.





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How can I know the estimated delivery date of my order?
You can find the estimated date of delivery on the 
payment page, by following the below steps:
Sept1: Go to 'Account'
Step2: Open 'My Orders'
Step3: At the bottom line of each order, you will 
see the 'Estimated delivery date

We guarantee express delivery for all the orders and our
team are working around the clock to ensure the delivery
of your order on or before the expected delivery date.







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Can I get my shipping charges waived off?
STYLI will only waive off the shipping charges in
one of the following scenarios:

1- If you have canceled your order
2- The order has been lost by the shipping company
3- Your order was not delivered to the preferred location
4- The entire order is completely different from what 
you received

In the case of returning the whole order after receiving the
shipment, STYLI will refund the amount excluding any 
shipping charges.
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Are there shipping charges on my order and when can I get free shipping charges?


Free shipping applicable on every order above the below mentioned thresholds:




Min. order value	Country
SAR 150	Saudi Arabia
AED 150	UAE
KWD 20	Kuwait
BHD 20	Bahrain
QAR 250	Qatar






Post seven days, after signup and for orders less than the previous mentioned limits, shipping charges will be applied as below:


Shipping fees	Country
SAR 10	Saudi Arabia
AED 12	UAE
KWD 1.5	Kuwait
BHD 1.2	Bahrain
QAR 12	Qatar
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Why didn't I get confirmation e-mail or SMS upon submitting my order?
This means you have added the wrong mobile number 
or email ID. 

Check the registered email ID on:
Step1: Go to my account
Step2: Click on view & edit your profile
Step3: Scroll down to view the registered Email ID 

Check the saved mobile number by following the 
below steps:
Step1: Go to my account
Step2: Click on 'My Orders'
Step3: Open order details
Step4: Then you will find the registered phone number 
and address details

In case your mobile number is incorrect check if the order
status if it is 'processing', you can cancel the order and 
recreate it with the correct details. If the order status is 
“Packed” reach out to our customer service and we will 
do the needful.


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Can I request to expedite the delivery of my order?
Unfortunately, it is not possible to expedite the delivery
of your order however, Styli guarantees express
shipping for all orders and assuring the delivery by the
promised estimated delivery date of your order.

To know how to check the estimated delivery date of 
your order click here.
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How can I re-schedule delivery?
We usually have 3 delivery attempts arranged 
by the shipping company. If you wish to receive 
your order later than the expected delivery date, 
contact us through one of the below support channels,
& we will help you in the best possible manner:

  00966115208333

  hello.ksa@stylishop.com

  8001111090
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How can I contact the shipping company?
 
Country	Shipping company
Saudi Arabia	Aramex (+966)920027447	SMSA *For drop off* Toll-free: 8001242999 (+966) 11 2187777	Aymakan 8001111028	Shipa 8005000502
United Arab Emirates	Aramex (+971)600544000	SMSA Toll-free: 8001242999 (+966) 11 2187777	-	-
Kuwait	Aramex  (+965)1820011	SMSA Toll-free: 8001242999 (+966) 11 2187777	-	-
Bahrain	-	SMSA Toll-free: 8001242999 (+966) 11 2187777	-	-
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Why my order status showing as "Returned"?
It means that we have made a minimum 3 attempts to 
deliver your order and none of them was completed 
successfully, due to one of the below scenarios:

1- The driver attempted to deliver the order but the 
mentioned address was unclear.
2- The driver attempted to contact you and there was no answer.
3- The phone number attached to your order is incorrect.

Unfortunatly, there's no option to re-attempt the delivery 
of the returned order, instead you can place new order 
including the same items by clicking on 'reorder' option 
available in 'all orders' page.

In case your order is prepaid, contact us through one of the below
 support channels, we will help you in the best possible manner 
for refunding the paid amount on the same card.

 00966115208333

 hello.ksa@stylishop.com

 8001111090
 
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How long should an order be "Processing"?
Processing an order could take up to 3 business days. 
If the order status is stuck at “Processing” for over 
3 business days, this is an indication that your mobile 
number might be wrong.

If your mobile number is wrong:
Step1: Cancel the order. Click here to view more.
Step2: Edit your phone number by updating your address 
details, Click here to view more.
Step3: Place a new order by using the 'Reorder' button.

If all details are correct, please contact us through one of the below 
support channels, we will help you in the best possible manner.

  00966115208333
  hello.ksa@stylishop.com
  8001111090


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What to do if order status is "Failed delivery"?
It means that we have made a minimum 1 attempt to 
deliver your order and it was not completed successfully, 
due to one of the below scenarios:
1- The driver attempted to deliver the order but the mentioned 
address was unclear.
2- The driver attempted to contact you and there was no answer.
3- The phone number updated to your order is incorrect.

If you wish to re-attempt the delivery of your order, contact us through
 one of the below support channels, we will help you in the best possible manner.

  00966115208333
  hello.ksa@stylishop.com
  8001111090
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How can I know which shipping company will deliver my order?
You will receive a short message, on your registered phone number, communicating all the delivery details including (the name of the shipping company responsible for delivering your order, your order reference number, shipment reference number, and expected delivery date).
Moreover, you can find out which shipping company will deliver your order through Styli application by following the below steps:
Step1: Go to 'Account'
Step2: Open 'All orders'
Step3: Click on 'Track shipment'
Then you will be able to view all shipping details of your order.
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Why delivery agent is asking for my national ID?
The delivery agent will ask you to share the national ID just 
to confirm the identity of the person who will receive the prepaid 
order, in accordance to the instructions issued by MOCI's 
Ministry of Commerce and Investment to secure your rights.

We strongly support our customers to share their national ID, just for ensuring that the order has been successfully delivered to the right person.
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How can I change my delivery address or phone number after submitting my order?
If your order status is still 'Processing', you can cancel 
the order. To know more about how to cancel the order 
Click Here, Then update your address or phone details by 
following the below steps before placing a new order.

Step1: Go to 'Account'
Step2: Click on 'View & edit your profile'
Step3: Open 'My Addresses'
Step4: Then click on 'Edit'

If the order status is 'Packed' contact us through our 
support channels and send your updated address details, 
we will help you in the best possible manner:

  00966115208333
  hello.ksa@stylishop.com 
  8001111090








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I didn't receive my order however, tracking link shows that the package has been delivered.
You need to review your registered mobile number and 
make sure it is correct. If you find that the registered phone 
number is incorrect contact us through one of the below 
support channels, we will help you in the best possible manner:

  00966115208333
  hello.ksa@stylishop.com 
  8001111090

You can review the saved mobile number added to your order, 
by following the below steps:
Step1: Go to 'Account'
Step2: Click on 'My Orders'
Step3: Open order details

Step4: Then you will find the saved phone number and 
address details at the second section of the page.







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Contact us
KSA customers can reach us through:
00966115208333

hello.ksa@stylishop.com

 8001111090


UAE, Kuwait & Qatar customers can reach us through:
00966115208333

hello.uae@stylishop.com hello.kuwait@stylishop.com hello.qatar@stylishop.com 
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Why is the delivery partner asking to share the National ID or Passport? (Qatar)
- For all orders in Qatar, we require National ID/ passport to ensure smooth customs clearance process. Please upload the document in the delivery partner app to proceed with the delivery.
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